Browsing by Subject "business process"

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Access status: Open Access ,
Optimizing Public Service Delivery through Automated Stakeholder Interaction: Low-Code BPM Implementation
(Wydawnictwa AGH, 2024) Oleś-Filiks, Małgorzata; Waszkowski, Robert
For years, public institutions have been characterized by a complex and specific structure that requires the applications of bureaucratic procedures that are in accordance with the law and the professional preparations of officials. Nowadays, public institutions have high requirements for implementing intelligent IT systems, which allow the handling of documents in electronic form and the automatic flow of the information that is contained in them. This article presents a set of business processes that have been implemented in a public institution (dealing with the implementation of tasks in agricultural and food markets) that was performed in the BPMN notation. In addition to a description of the system, the article presents the positive impact of the implementation on the work of the authority. The article presents how businessprocess modeling and simulation support an enterprise in creating an integrated informationprocessing system. It concludes with a presentation of the effects and changes that have occurred in the authority following the implementation of a business-process-management system.
Access status: Open Access ,
Process Knowledge Value Proposition in Business Process Management
(Wydawnictwa AGH, 2024) Pańkowska, Małgorzata
Business process conceptual modeling focuses on studying process scenarios and mapping workflows as well as analyzing a business actor’s behavior. Taking the process-modeling techniques that have been presented in the literature into account, the author noticed a variety of notations that were applied for the process’s description. In addition, the values in the business-process models and the management-science literature have different interpretations. In this study, the author focused on process-value identification, interpretation, and visualization and aimed to provide literature surveys on process knowledge as well as on process value. However, the academic research background is followed by another qualitative approach to capture process value and emphasize the thoughts of the business actors in a process. Hence, the case-study analysis is supplemented by a literature survey. In this case study (concerning a publishing house), process knowledge was received through interviews with the publishing house’s main editor as well as through a study of discussions that were provided by the editorial committee members. Finally, the potential advantages of the studying of process value and some limitations and challenges for the identification and modeling of value are identified. By examples, the author revealed some values that are realizable in the business process and discussed them; i.e., relevance and rigor in the publishing process. The main contribution concerned identifying and visualizing business-process value through modeling techniques. The author strongly emphasized that, in the research process as well as in the research-result-dissemination process, relevance and rigor as values should be critical. Beyond this, the author presented how goal-modeling notation i* and ArchiMate notation can be combined with e3 value-modeling notation and which consequences arrived from this combination.