Use of Quick Response Quality Control (QRQC) method in process of problem-solving – case study

Abstract

This article presents an assessment of the use of the QRQC problem-solving method in the production-line area of a selected enterprise. This method was used to comprehensively solve the problems that could be observed in various areas of the company’s operation, including quality, safety, and logistics. Based on literature research, the literature was analyzed and criticized, the researched method was characterized, and the principles on which it was based and the levels of its application were presented. The stages of the implementation of the QRQC method as well as the participants and their roles in the problem-solving process were presented. Then, a survey questionnaire was developed using the diagnostic survey method, and research was conducted among a representative group of operators who worked on the production line in a company that had been using the QRQC method to solve production problems for many years. The research made it possible to assess the functioning of this method in the studied enterprise, determine its advantages and disadvantages, assess the employees’ understanding of the rules, the ease-of-use of the method, and the support that was received from the management during the entire QRQC process. The research results will allow the company to make mature decisions regarding the use and improvement of the functioning of the QRQC method. The conclusions from the study can be used by other companies that use this method or want to use it in their problem-solving practices in an effective and efficient manner.